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IT Service Desk Manager

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Date: 28-Nov-2018

Location: Beijing, CN

Company: Kaspersky Lab

Job Responsibilities :

  • Lead service desk team to achieve KPI.
  • Formulate service desk operation strategic plan.
  • Analyse service desk ticket and generate report to identify root cause and formulate improvement plan.
  • Liaise with HQ and other regional colleagues on service desk operation matters.
  • Manage a team of 4 direct reports in different cultures.

 

Requirements:

  • Able to communicate well in English in terms of writing and verbal conversation.
  • Familiar ITIL processes and PM skills.
  • Analytic, problem solver, passion for improvements.
  • Proactive, mature, able to work independently.
  • Experience in Remedy, Active Directory, Exchange, Avaya, Skype for Business and corporate network infrastructure.