Project Management
United Arab Emirates
Dubai
Account Management

Customer Success Project Manager

We are seeking a hands-on Technical Project Manager to lead the end-to-end deployment of Kaspersky enterprise security solutions across complex, distributed customer environments. This role operates at the intersection of security program delivery, technical architecture alignment, and stakeholder governance, ensuring successful rollout of security-critical platforms at scale. The ideal candidate will drive phased, risk-controlled deployments, manage cross-functional and multi-vendor teams, and ensure seamless integration into existing enterprise ecosystems (infrastructure, identity, and security operations).

 

In addition, this role is involved in a key strategic Customer Success initiative focused on designing and implementing Customer Success processes within the company. The candidate will contribute to shaping customer engagement models, establishing lifecycle management practices, and embedding Customer Success best practices across the organization to drive long-term customer value and satisfaction.

The role is based in Dubai and focuses on driving large-scale enterprise deployments across GCC/META markets, working closely with regional stakeholders and partners.

 

Role overview

·       Lead end-to-end projects: scoping, planning, rollout, go-live, and stabilization for Endpoint Security, EDR, and related solutions.

·       Coordinate technical design and implementation with internal teams and partners, ensuring integration with customer infrastructure and security stack.

·       Manage stakeholders on the customer side and inside Kaspersky, including Sales, Presales, Support, and Customer Success.

·       Support customer success activities such as onboarding, communication routines, risk management, adoption, and satisfaction improvement.

·       The role also contributes to post-sales customer success by supporting onboarding, solution adoption, risk visibility, and overall customer experience throughout the delivery lifecycle.

 

Key responsibilities

·       Own project scope, timeline, quality, and delivery outcomes.

·       Plan and execute phased deployments, including pilot and expansion stages.

·       Track risks, dependencies, escalations, and project KPIs.

·       Maintain clear governance and status reporting for internal and external stakeholders.

·       Capture customer feedback and help improve onboarding, service, and delivery processes.

·       Support customer onboarding and adoption activities, helping ensure smooth handover, clear communication routines, and effective use of deployed solutions


Required qualifications

·       Fluent English, spoken and written.

·       Excellent executive communication and stakeholder management, including CISO/IT leadership interactions

·       Strong command of project management practices and methodologies, with hands‑on experience leading IT/IS implementation projects from initiation to go‑live.

·       7–10 years of experience in IT/Information Security, with strong background in technical project or program management for enterprise-scale deployments.

·       Good understanding of enterprise IT/IS architecture and principles of designing scalable, secure systems and processes, including networking, endpoint management and core infrastructure services.

·       Experience working with distributed cross-functional teams and project tools such as Jira, Microsoft Project, and Confluence.

 

Preferred qualifications

·       Arabic language skills are a plus.

·       Experience with cybersecurity solutions such as EDR/XDR, SIEM, and endpoint protection.

·       Relevant certifications such as PMP, PRINCE2, Agile, or CISSP are desirable.

·       Exposure to customer success practices, including onboarding, adoption, customer satisfaction tracking, or post-sales service improvement, is a plus.

 

Application process

·       HR interview

·       Interview with Hiring Manager

·       Interview with Hiring Team

·       Final meeting with Regional HR Lead (optional)

·       Offer stage & reference check


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